Microscopes.com - Return Policy — Page 1

Microscopes.com has created a simple and hassle-free Return and Exchange process with step-by-step guidelines for your convenience. To return an item, please follow these steps:

With a pre-paid return shipping label:

1. Fill out and submit the RMA Request Form online to obtain a Return Merchandise Authorization (RMA) number. We are unable to accept a return without a completed RMA Request Form and RMA number.
2. Select one of the "pre-paid shipping label" options in the RMA Form. If returning the item for an exchange or store credit, you will have the option of a FREE pre-paid shipping label. If you would prefer to receive a full refund back on your original payment method (as opposed to returning for store credit or an exchange), you will still have the option to print a pre-paid label, and Microscopes.com will deduct $7.99 from the amount of your refund to cover the cost of return shipping.
3. Upon submission of the RMA Request Form, the Return Instructions, Return Summary and Shipping Label page appears. This page contains your RMA number, which is only active for 10 business days.
4. Pack the item(s) securely using the original packing material to prevent any damage while in transit. Microscopes.com is not responsible for any damage due to inadequate packaging and additional charges may apply if the item is damaged.
5. Please make sure you include all promotional materials, accessories, manuals, or other items included with the original shipment.
6. Print out the "Return Summary" form and place inside the box.
7. Print out the "Shipping Label" and attach to the outside of the box.
8. Once sealed and labeled, drop off your return at the shipping carrier's facility as indicated in the Return Instructions.

With your own shipping label:

1. Fill out and submit an RMA Request Form online to obtain a Return Merchandise Authorization (RMA) number. We are unable to accept a return without a completed RMA Request Form and RMA number.
2. Select "Provide my own shipping label" in the Shipping Options section.
3. Upon submission of the RMA Request Form, the Return Instructions, Return Summary and Merchandise Return Tag page appears. This page contains your RMA number, which is only active for 10 business days.
4. Pack the item(s) securely using the original packing material to prevent any damage while in transit.
5. Please make sure you include all promotional materials, accessories, manuals, or other items included with the original shipment.
6. Print out the "Return Summary" form and place inside the box.
7. We recommend that customers insure packages for their full value. We are not responsible for returned merchandise until it is signed for at our warehouse. Therefore, customers are responsible in cases where a returned package is lost, stolen or damaged in transit.
8. We cannot accept COD shipments or in-person drop off. To ensure proper delivery, we highly recommend that you choose a carrier that offers delivery notifications (e.g., UPS, USPS or FedEx).
9. You will be notified via email once the return is received and processed with all the information about your exchange or refund.

To take the worry and hassle out of returns and exchanges, Microscopes.com offers FREE return shipping for most items on domestic orders returned for an exchange or store credit.

To take advantage of this offer, simply follow the regular RMA process and select "Print a FREE pre-paid shipping label" in the Shipping Options section. The shipping label generated will allow you to return your merchandise to Microscopes.com for an exchange or store credit at no additional cost to you. It's as simple as that! A copy of the return shipping label is also sent via email and can be printed at your convenience.

Please be sure to use the provided label to take advantage of the FREE return shipping offer. We are unable to provide reimbursement for return shipping charges to customers failing to use their pre-paid shipping label.

No, we cannot. Our free return shipping offer only applies to qualifying orders returned for exchange or as store credit using our pre-paid label.

Absolutely! If you would like to receive a full refund back on your original payment method, you can either use a pre-paid return label or arrange your own shipping. If you use our pre-paid label, we will deduct $7.99 from the amount of your refund to cover the cost of return shipping.

Microscopes.com processes all returns within 10 business days of the receipt of the returned merchandise. Credit card companies vary in the time required to post credits back to a customer's account. Please consult your credit card company for additional information regarding credit policies. For PayPal orders, refunds will need to be withdrawn from your PayPal account to reflect on your credit card statement.

There are a few requirements for us to an accept a return:

• The item must be returned in NEW condition (not used, worn, broken, mounted, etc.)
• The item must be returned in the original manufacturer's packaging with all original contents (such as instruction manuals, accessories, and additional components)
• If the item is part of a kit or bundle, the entire kit or bundle must be returned
• Any free gifts or promotional items shipped with the item must also be returned (for example, free cover glasses that came as a gift with a microscope)
• Some items are not eligible for return in any case or have additional limitations (exceptions listed in later sections)

If the free gift associated with the item was a gift certificate or other similar item, that free gift will be voided as part of the return process. If it was already used, we reserve the right to refuse the entire product return or refund the customer less the amount utilized from the free gift.

Certain items may require additional documentation at the time of return.

Finally, Microscopes.com offers several items that are restricted for sale in the United States of America by federal, state, and/or local laws and regulations. Such federal, state, and/or local laws and regulations are subject to change. In the event of such change, Microscopes.com reserves the right to deny any return if it is illegal to ship, use, carry, possess, purchase, own, or sell such restricted product. Per our Domestic Compliance Policy, it is ultimately the Customer's responsibility to investigate and ensure that any item is legal to use, carry, possess, purchase and/or own within the Customer's intended federal, state and/or local area.

Unfortunately, Microscopes.com is unable to accept returns or exchanges for the following:

• All items marked as Final Sale at time of purchase.
• Installed goods, e.g., an accessory that was mounted onto a mciroscope
• Oversized items
• Hygienic products, e.g., personal protective equipment, respirators, and masks
• Hazardous items (as marked on our website)
• Customized or personalized products
• Special order items, including promotional and corporate merchandise
• PPE, protection devices, health supplies and cleaning supplies

Currently, Microscopes.com charges restocking fees on the return of:

• Electronic products
• Items removed from plastic blister packaging, e.g., lamps, film, batteries, memory cards, etc.
• Laboratory items

Return of any Laboratory products must be requested within 15 days and returned within 30 days from the receipt of merchandise.

Return requests for any Laboratory products must be pre-authorized prior to shipping the items back.

In order to be pre-authorized for a return, customers must fill out the RMA Form for a pre-authorization of the return, and a Microscopes.com Representative will contact the customer by phone or email within 1-3 business days to issue an RMA number and provide further instructions, if the return is authorized. In pre-authorization cases, a pre-paid shipping label is not available through the RMA Form process but will be emailed to you instead if the return is authorized.

If certain limitations apply, the authorization may not be approved for a return. These limitations are, but are not limited to:

• Custom-made or special-order products
• All chemicals
• Expired, refrigerated, radioactive or DEA-regulated materials
• Opened containers or any item NOT in its original manufacturer packaging

All Returns for Laboratory Products can be subject to a restocking fee of up to 35%.

Microscopes.com reserves the right to refuse the Return of any Laboratory products which do not have a pre-authorization.

The return of any High Value and/or Volume Orders must be pre-authorized prior to shipping the item back to Microscopes.com.

In order to be pre-authorized, customers must fill out the RMA form for a pre-authorization of the return. A Microscopes.com Representative will contact you via phone or email within 1-3 business days to issue an RMA number and provide further return instructions, if the return is authorized. In pre-authorization cases, a pre-paid shipping label is not available through the RMA Form process, but will be emailed to you instead if the return is authorized.

A request for a return does not constitute authorization to return the merchandise. Microscopes.com reserves the right to refuse any return which does not have a pre-authorization.

Microscopes.com does not charge restocking fees for most items sent back within 30 days of receipt of merchandise. Restocking fees do not apply for items that are returned new, unused and with all original packaging and accessories, provided all Return Conditions are met and all Return Instructions are followed.

Unfortunately, there are a few limited exceptions listed under the question "What are the exceptions to Microscopes.com's return policy?"

Microscopes.com reserves the right to charge a restocking fee of up to 15% on returns of opened, used or damaged products and for those returns not following our Return and Exchange Instructions, or to outright refuse the return entirely. Please review those instructions carefully before initiating a return.

Microscopes.com will gladly fulfill an exchange for an item that meets our conditions for return! Please follow the Return and Exchange Instructions to request an RMA and select the appropriate Exchange option in the Return Type section.

Product Refund

To obtain a refund as store credit or to your original payment method, please adhere to our Return Conditions and follow our Return and Exchange Instructions. Refunds will be issued after the merchandise has been received, evaluated and processed by our Returns Team.

Shipping Refunds

Microscopes.com proudly ships most ground orders free of charge for orders over $49. Unfortunately, for orders not qualifying for free shipping, we are unable to offer refunds for shipping charges, including but not limited to, domestic ground, Express or international shipping. Please be advised that we are unable to refund any fees imposed by an entity other than Microscopes.com e.g., customs or brokerage fees.

Unfortunately, to ensure that all returns are processed in a timely manner, Microscopes.com is unable to accept returns dropped off by customers at its Northbrook, IL headquarters at this time.

Absolutely. Please generate a Return Merchandise Authorization (RMA) Number. Please select the appropriate Return Reason and provide additional details on the nature of the problem in the Item Description section. If your defective/wrong product does not qualify for the pre-paid return shipping label, contact us and Microscopes.com will provide a pre-paid label via email to cover all return expenses.

Once a return is received by Microscopes.com, the Returns department will process the RMA according to our policy. If the item is not defective, broken, incorrect, or if the customer misused the merchandise, Microscopes.com reserves the right to charge the customer's account for the return shipping fees or refuse the return entirely.

Unfortunately, Microscopes.com is unable to accept any returns after 30 days elapse from the receipt of merchandise. If you have return inquiries more than 30 days after receipt of merchandise, please contact the manufacturer directly for possible repair or replacement.

Please feel free to contact us if you have any questions.